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Enable/Disable Two-factor Authentication (2FA)

Clients may enable or disable 2FA authentication in the client portal. 

Please follow these steps - 

  1. Once logged inside the client portal, in the upper right corner click the drop down to "Change Password"

  2. In the "Two-factor Authentication (2FA)" window, select either "Mobile 2FA" or "Authenticator App" . 

    • Mobile 2FA will send a SMS text code to your mobile number at login. Enter this code to continue logging in. Follow the simple prompts to set up.

    • Authenticator App will use either Microsoft or Google Authenticator. Use your mobile phone to scan the QR code to set up. 

To disable 2FA, return to the "Two-factor Authentication (2FA)" window and click "Disable 2FA"

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